Frequently Asked Questions in Event of Postponement

Q: Will my registration fee be reimbursed?

A: Given that the conference has been postponed rather than cancelled, your registration fee will simply be carried forward. Refunds are, in any case, available up until six weeks before the event, minus a 25% administration fee. In light of the specific circumstances of this postponement, however, we are dropping this deduction to 10% should you not wish or not be able to attend on the revised dates.

Q: Will my airfare and other travel expenses, such as visa application, be reimbursed?

A: Expenses are not refundable. We kindly ask you to seek compensation through your own travel insurance.

Q: Do I need to rebook my hotel room or will the booking automatically carry over to the new dates?

A: Rooms booked with the Meliá Hotel (the venue for the conference) via the conference website will be rebooked by the hotel automatically for the new conference dates with guests receiving direct confirmation from the hotel once this has happened. Please note this may take up to a couple of weeks as the details are worked through with the hotel. 

Q: Is there anything specific I need to be doing with regard to my registration, in light of this postponement?

A: No, nothing. We have retained your registration in our system, and will send you regular updates on how the conference is progressing.

Q: What precautions will the organisers be taking to ensure the safety of delegates in light of the coronavirus outbreak?

A: We have already been closely coordinating with the Meliá Hotel in order to take all practical steps to address the health and safety of our attendees onsite, and will continue to do so.

Please note, however that the postponement of The Future of Cash 2020, rather than being due to a specific threat or risk of infection, is due to the rapid escalation in warnings from governments and the WHO, coupled with increasing individual company travel restrictions taking place. It is, therefore, a precautionary measure, but one that we feel is appropriate and proportionate, and that the change of dates will result in an even better and more productive event for our industry.

Q: Who is the main point of contact for any questions and concerns with regard to the postponement?

A: Please contact Reconnaissance Event Team at Or, alternatively, call the central Reconnaissance number at +44 (0)1932 785 680.