South Africa has one of the most sophisticated and efficient cash supply chains in one of the most complex and high risk operating environments in the world. The actors within this ecosystem face unique challenges in many respects, and must consequently innovate and evolve to remain relevant.

As volumes shift across channels, new entrants face a steep learning curve to avoid operational losses in a highly competitive environment where margins are thin.

BankservAfrica and SBV services share their unique perspectives, respective approaches in responding to the demands of customers across the spectrum of banks, corporates who continue to rely on cash, covering:
• Insights into trends in cash usage, reasons behind the continued growth in demand for cash, and challenges faced by operators
• their plans to evolve and rise to the challenge of digitizing the cash supply chain, and supporting development of digital alternatives which customers will trust as they have always trusted cash.