Frequently Asked Questions in Event of Postponement

Q: Will my registration fee be reimbursed?

A: Given that the conference has been postponed rather than cancelled, your registration fee will simply be carried forward. Refunds are, in any case, available up until six weeks before the event, minus a 25% administration fee. In light of the specific circumstances of this postponement, however, we are dropping this deduction to 10% should you not wish or not be able to attend on the revised dates.

Q: Will my airfare and other travel expenses, such as visa application, be reimbursed?

A: Expenses are not refundable. We kindly ask you to seek compensation through your own travel insurance.

Q: Do I need to rebook my hotel room or will the booking automatically carry over to the new dates?

A: If you have already booked your room, we will advise you shortly of the arrangements that will be made to move your reservation to the new dates or to cancel it. This may take up to a couple of weeks as the details are worked through with the hotel.

Q: Is there anything specific I need to be doing with regard to my registration, in light of this postponement?

A: No, nothing. We have retained your registration in our system, and will send you regular updates on how the conference is progressing.

Q: What precautions will the organisers be taking to ensure the safety of delegates in light of the COVID-19 pandemic?

A: We have already been closely coordinating with the Meliá Hotel in order to ensure that all practical steps to address the health and safety of our attendees on site will be taken. We will continue to monitor the situation and will be complying fully with the prevailing government advice on measures such as hygiene and social distancing.

Q: Who is the main point of contact for any questions and concerns with regard to the postponement?

A: Please contact Reconnaissance Event Team at events@reconnaissance-intl.com. Or, alternatively, call the central Reconnaissance number at +44 (0)1932 785 680.